This Refund Policy describes the conditions under which MML Digital, operated by Marlete Maria Lima, provides cancellations and refunds for any paid software, subscriptions or licenses (the "Paid Services"). It forms part of our Terms of Service.
1. Scope
This policy applies only to Paid Services purchased directly from MML Digital. Purchases made through third-party marketplaces or app stores are subject to the refund rules of that platform. Free Services are not eligible for refunds.
2. Right of Withdrawal (7 Days)
In accordance with Article 49 of the Brazilian Consumer Defense Code (Law No. 8,078/1990), you may withdraw from an online purchase within seven (7) calendar days from the date of purchase or from the date you first gained access to the Paid Service, whichever is later, and receive a full refund of the amount paid.
3. Satisfaction Guarantee (14 Days)
In addition to the legal withdrawal period, first-time purchases of a subscription may be refunded in full upon request made within fourteen (14) calendar days of the initial charge.
4. Subscriptions and Renewals
- You may cancel a subscription at any time; cancellation stops future renewals.
- After the periods above, payments already made for the current billing period are generally non-refundable, and you keep access until the end of that period.
- If you were charged for a renewal you did not intend, contact us within 7 days of the charge and we will review the request in good faith.
5. Service Failures
If a Paid Service is materially unavailable or does not perform as described due to a fault on our side and we are unable to resolve it within a reasonable time, you may be entitled to a full or proportional refund.
6. Non-Refundable Situations
- requests made after the applicable periods, except where required by law;
- accounts suspended or terminated for violation of our Terms of Service;
- dissatisfaction based on outcomes the software does not promise, such as health, therapeutic or financial results.
7. How to Request a Refund
Email support@mmldigital.site with the subject "Refund Request", including the email used for purchase, the date of purchase and the product name. We will acknowledge your request within 5 business days.
8. Processing
Approved refunds are issued to the original payment method. Depending on your bank or card issuer, the credit may take up to two billing cycles to appear.
9. Changes
We may update this policy from time to time. Changes do not affect purchases made before the update.
10. Contact
For questions about this policy, contact support@mmldigital.site.